Jobs Description
We are looking for one Relationship Associate to join our team on a contract basis. The Relationship Associate will be part of the growth, and will develop strong client relationships to enhance and maintain current and future business.
About Us:
Mao Miyamoto Medical Media Inc. is a fast-growing creative agency serving academic institutions and healthcare sectors across the globe. Our illustration service is being used by the top scientific institutions and pharmaceutical leaders to communicate game-changing findings over ten countries around the world. Our mission is to improve scientific communication through better, lower the bar of learning highly-complex scientific concept, and raise medical and scientific literacy to help everyday people make better healthcare decisions globally.
Primary Responsibilities:
The ideal candidate will be a strong team player but also a self-starter. We’re looking for a candidate who is interested in project management, communication, and business development in a creative sphere. The Relationship Associate must be highly organized, detail-oriented, comfortable with setting and meeting deadlines, and a great communicator working with a remote team.
- Be part of the growth at Mao Miyamoto Medical Agency
- Develop strong client relationships to enhance and maintain current and future business
- Learn and scope new opportunities with clients and prospects to win new revenue opportunities
- Effectively communicate and assess new opportunities to the production team and negotiate Statement of Work (SOW) for proposal
- Remain knowledgeable and up-to-date on product and capabilities of the agency to set expectations with clients and prospects
- Research, troubleshoot, and follow through to a prompt solution any customer questions, problems or complaints
- Regularly utilize and comply with company policy regarding corporate electronic account management system (CRM), documenting interactions with customers, calendar of appointments and tracking of opportunities
- Participate in strategic market analysis with the team and continue to define potential opportunities to maximize revenue
- Regularly provide competitive and market trend information to assist in identification of new product opportunities and opportunities for special marketing programs
Skills and Interests for success:
- Experience in managing customer success, creative projects and teams, including designers, illustrators, and animators as well as our clients and their representatives, vendors, and essential stakeholders
- Experience in the medical, healthcare, or biotech industry
- Bachelor’s degree in Project Management, Communications, Business, or related field is a plus
- Proficiency in Japanese speaking, written and verbal skills are a plus
- Strong team player, but self-starter
- Strong technical, analytic, and problem-solving skills
- Ability to multitask and manage time effectively
- Excellent communication, organizational, project management skills & experience